I. Can I change or cancel my order?
II. Why haven’t I received my order or shipping confirmation email?
III. Has my order been sent yet?
It is possible to cancel your order if it hasn’t yet been sent. It is not possible to change your order once it has been submitted. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
If you haven’t received your shipping confirmation, it is likely that your order hasn’t been shipped yet.
Orders are normally sent within three working days of order receipt. It is also possible that your order was shipped and the notification wasn’t sent due to a technical error. If it has been more than 5 days since you placed your order, please contact our customer support team through email@example.com.
If you haven’t received a shipping notification from us it is likely that is has been marked as spam. Please check your spam folder for emails from and make sure to add us to your mailing list.
If you didn’t receive an order confirmation email, don’t place a new order until you are sure the order didn’t go through. Otherwise you may end up with a duplicate order. Please contact our customer support team through firstname.lastname@example.org in order to verify that we have received your order.